This page repeats the accident-evaluation context for shock absorber noise complaints — approximately 70% show no actual fault on testing.
| Shock absorbers are often replaced because of noises
(rumbling, etc.) experienced by the customer. Inspections on the
test rig and in the vehicle have shown that in approx. 70 % of
these cases there is no case for complaint. The replacement was
not justified. |
| In the case of complaints regarding rumbling or knocking
noises please proceed as follows. |
| – |
Carry out a road test with the customer - if possible on a
dry, uneven road - to establish when, where and how the noises
occur. |
 Note
| These noises are only very rarely caused by the shock
absorbers. |
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Questions & answers
Noises from shock absorbers — Volkswagen Golf Mk7
What causes noise from Golf Mk7 rear shock absorbers?
Worn top mounts, loose lower bolts or internal hydraulic failure. DCC dampers may also produce noise from a faulty solenoid valve.
Shock absorbers are often replaced because of externally
visible leakage. Inspections on the test rig and in the vehicle
have shown that in the majority of cases this ...
Defective shock absorbers can be identified by loud rumbling
noises when driving, caused by wheel hopping, especially on bad
roads. Heavy fluid leakage is an addition ...
